Parallels RAS Optimizes ERP Delivery for ERP VAR

We Understand Your Business and Your Challenges

Being an enterprise resource planning (ERP) reseller has always been a very challenging but rewarding business. Winning new customers against the competition (both resellers of the same vendor and resellers of competing solutions) is not easy; typically, a business changes its ERP system only once every 8–9 years. Existing customers provide new projects—such as version upgrades, new customizations, or small "fix-its"—but they are often unpredictable, and larger, very profitable projects are infrequent.

With this in mind, Parallels can help you build a new business model—one that will make your revenues far more predictable and profitable. That business model is a managed service provider (MSP), which is made simple by the powerful and easy-to-use Parallels® Remote Application Server (RAS).

Increase Your Revenue Streams with Parallels RAS

By deploying an ERP solution with Parallels RAS and providing a full set of management, hosting, and support services, you can enable your customers to focus on their own businesses and provide predictability for their budgets. Parallels RAS allows seamless delivery of an ERP application to all employees on any devices, anywhere. A brilliant mobile experience, the ability to deploy high-availability architecture, a variety of security and deployment options—all of this comes in a single solution that's easy to use and manage. Parallels RAS will help customize your services to meet your customers' needs and budgets, while maintaining healthy profit margins for you.

Let's take a look at the specific services you can offer as part of a hosted ERP solution:

Core infrastructure management services, including hosting and networking

Host the servers and provide connectivity. This can be done either from your DC or co-location facility, or by reselling third-party infrastructure from AWS, Microsoft Azure, or hosting providers such as SoftLayer, Rackspace, or GoDaddy.

OS management and maintenance

Update, manage, and secure the OS and virtualization stacks on the servers running ERP application and components.

ERP application support, management, and updates

Provide on-going support for the core ERP application, including applying minor hot-fixes within the same version and technical support for your customers' employees. This is the core service. Depending on your business model, an ERP vendor's maintenance fee can be bundled into this service. Certain blocks of hours (for example, 50 or 100 hours) can be bundled into this fee and might cover minor customization requests from the customer. A typical pricing structure will include a fixed annual fee (billed monthly) and a separate variable fee per user.

Backup and recovery services

One of the high-margin services to be offered as an add-on. Typically, weekly or monthly backups are included for free (up to a certain storage limit), while daily is offered for an additional fee.

Depending on the skills within your organization, there are a number of other services you can also offer, including two-factor authentication options or advanced desktop support for your customers' employees. Most importantly, transitioning to an MSP model will make your business far more predictable and profitable than it is today.

To learn more about Parallels RAS, sign up for one of our webinars or download the product. You can also reference our articles, blog posts, and whitepapers to help you learn more about Parallels RAS.

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